Shipping is the sole responsibility of the selling Vendor. VIRTUAL Mall.africa does not offer ANY logistics support to either the Vendor or the Customer. Please refer to our site Terms & Conditions should you require further information.
Refunds can only be requested within the first 5 days after purchase and must be made in writing (email), providing the Vendor's Terms & Conditions have been adhered to. Initial requests must be made directly to the Vendor. VIRTUAL Mall.africa will only mediate should the Customer & Vendor not reach a mutually acceptable agreement within 7 days of the initial purchase.
Cancellation / Return / Exchange Policy
Please refer to the Vendor own Terms & Conditions in this regard.