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Shipping is the sole responsibility of the selling Vendor. VIRTUAL Mall.africa does not offer ANY logistics support to either the Vendor or the Customer. Please refer to our site Terms & Conditions should you require further information.
Refunds can only be requested within the first 5 days after purchase and must be made in writing (email), providing the Vendor's Terms & Conditions have been adhered to. Initial requests must be made directly to the Vendor. VIRTUAL Mall.africa will only mediate should the Customer & Vendor not reach a mutually acceptable agreement within 7 days of the initial purchase.
Cancellation / Return / Exchange Policy
Our package prices are discounted for small businesses only to ensure that we give support to their growth. For any queries email: [email protected]
- Payment is required 50% upfront and 50% upon delivery of 1st draft (Quote valid for 7 days)
- All package prices exclude VAT.
- In the event that the client does not give notice of cancellation for photo & video shoot events within 24 hours before the booking, the deposit shall be forfeited.
- If a photo or video booking is made and no deposit was given prior, and the client fails to give notice of cancellation within 24hours, a cancellation fee of 50% of the booking shall be charged.
- It is the client’s responsibility for photo & video shoot to be punctual. We will not be liable for time lost due to client’s negligence; full amount for the time booked will still be charged. Any additional time will be seen as another booking and shall be charged accordingly.
- Additional photo and video shoots/extensions above the specified quote will be charged separately.
- Detailed products are provided for each package and outlined in the PDF document on our website.
- 2 free changes are allowed on design and social media content plan and thereafter our hourly charge will apply.
- Social Media posting plans will be signed off monthly. Changes point 7 will apply.
- Information requirement on Customer Questionnaire to be supplied. Delay caused by insufficient information to proceed with deliverables point 7 will apply.
- Critical communication for changes to be done in writing.
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